Here is the full list of services we offer - please click on the image to learn more:

Lead generation is the process for gathering information from a prospect or customer by calling them on a list/database to qualify them based upon specific parameters. The goal of lead generation is to convert a prospect into a warm lead that is genuinely interested in your business offerings. With any lead generation, you should establish procedures for converting that lead into a sale by continual follow-up activities in the future. Follow-ups may be conducted via face-to-face, telephone or e-mail. ONBOARD offers lead generation services. Our services allow our staff to identify potential clients for you by generation of leads and / or setting appointments for you or your sales team.

ONBOARD provides a range of marketing, sales lead generation and telemarketing services to companies worldwide. We focus on helping our clients improve their sales and marketing results through telemarketing, online marketing, email marketing and other methods of sales lead generation and brand promotion.

Our Marketing Services include:
• B2B Telemarketing and Telesales
• Event Marketing, Seminar Recruitment and Event Promotion
• Data / Company List Building and Account Profiling
• Telephone and Online Market Based Research
• Email Marketing Solutions & Email Address List Building

Channel Marketing is one of ONBOARD's core services. Our proven methodologies ensure that your partners use all available means including product promotions, marketing materials, co-marketing funds etc in order to maximize the sales of your products. Furthermore, we double-check how your partners implement your products/services in their sales portfolio and make sure that any spotted issues are brought to your organization's channel manager. Our experience clearly shows that the most efficient way to enhance your Channel Marketing and increase your Channel Sales is to outsource the execution of your telephone based Channel Marketing/Sales activities to a BPO such as Onboard.

Our particular added value lies in the operational experience and capacity to execute channel audits in all EMEA countries. The success of the Channel Audits we have performed for a number of world class clients attests to our capability to deliver up to the standard of the most demanding customers. Thus, no matter whether you have an already designed Channel Audit Process or you have entrusted the Audit Process development to us, ONBOARD team is at your disposition to implement and execute your Channel Audits. Our structure allows us to provide very fast execution times due to having auditors on the spot in the key EMEA markets. We have carried out audits in locations ranging from South Africa to Norway, and from London through El Cairo to Vladivostok. 

Our Mystery Shoppers: Our trained telephone mystery shoppers, matched to your average customer profile, call your locations one to five times each month, or once in every two months - or whatever scheme you find convenient. We record the presentations from each of your locations on our proprietary state-of-the-art recording software designed to allow us to act as if we are calling from your locations' neighborhood. Our highly trained evaluators then listen to the calls and carefully evaluate each one. We pay special attention to attitude, skill at building a rapport with the caller, knowledge of product and program, and ability to close the sale or set appointments. Building customer satisfaction starts by creating a friendly, we-can-fill-your-needs and we-want-your-business attitude.

Our inbound telemarketing service is ready to expand and manage your inbound sales. We specialize in providing you with professional telesales representatives who will effectively communicate with your customer. Inbound telemarketing is a proven tool that you can use to develop or complement your company's customer service and sales program. We can use your company's existing toll free number (or we can provide you with one). Our friendly and helpful representatives will answer questions, collect information, and process orders from calls that come into our contact center. Our representatives will respond to your callers, using the sales script that you've designed, to alert your customers about great deals, close sales, and up-sell and cross promote your products or services.

All our data cleansing projects include calling your accounts and prospects and verifying their details over the phone. Information is updated in your preferred CRM platform field by field, or our agents can use the Salesforce.com CRM platform which allows a lot of customizations to meet your specific needs. Usually, we check for details like title, first and last name, job title, email address, company address and website, but any other info you might need can be easily added to the platform and updated. Sometimes, our clients need more specific information such as number of employees, turnover, etc.

We evaluate and offer the best customer or partner interaction platform specifically for your organizational needs and business process requirements. ONBOARD has a proven track of experience in setting-up of business process platforms hence we can easily help you to evaluate your current processes and tools for:

Customer Acquisition
Customer Retention
Channel Marketing
Channel Partner Recruitment
Channel Partner Management

Please click on the images above to learn more.