Onboard is a child of today’s velocity. Our company is one of internationally minded people from diverse professional and cultural backgrounds.

We are attuned to the needs of the global marketplace, because our team combines an array of talents and personal experiences. We work beyond borders and time, in over 50 languages from 38 locations. Our diversity is not simply an added value, it is our core.
We have what it takes to do the work, because we are not just "Hello". 

JOBS  See open positions

Ivelina Ivanova Ivelina Ivanova Customer Reference Project Manager

In three words, describe your job at Onboard?
As a project manager, my role is to coordinate, support and secure process fluidity between our client, my team and Onboard. The special thing about this project is that we have a very strong connection with the client. Since we communicate and work closely, there is no space for bad surprises or mistakes.

You’ve walked a long path from architecture to project management. What are the gains along the road?
While the stereotypical architect is usually a self-centered and self-sufficient person, my current work profile is the complete opposite. Ego-gratification is not why I work. I am a team-player and I learned that about myself at Onboard.
Our team spirit here is the best quality of the company, I think. We don’t have tension amongst the team, internally. Of course, we can experience external pressure but we get a lot of support from our management not as authority but as colleagues.

Describe your first working day at the company?
I had always said I would never work in IT services - the IT related part of my Architecture studies was the part I enjoyed the least. Fate laughed at me, as you can see.
The first day… I remember that I was extremely anxious and had a hard time handling the daily tasks at first. I was observing the more senior colleagues and studied their work meticulously. Thanks to our team and our HR, I waded into the work. The stress was not environmental, but self-generated. It’s great when your colleagues help you overcome that.

What do you value at Onboard?
There are many positive sides to each company but I think we have a good reason to be proud of our work place, because we have a mix of strengths. Firstly, we are flexible - we can adapt to different types of clients in terms of work content, time, finance and staff. It’s also unusual that an outsourcing company provides a workforce compiled of native speakers on all projects. We are not local people who speak English and Spanish or Portuguese. We are talking about culture experts who speak their mother tongue to the market segment. They know how to communicate.

What keeps you going in hard times?
Normally I don’t need external motivation. (laughs) It’s inborn: I meet deadlines. So there is no risk of facing extremely hard times on the job. I love to plan my future actions and to get organized ahead of time. And yet, should a hard moment arise, I keep in mind that nothing is personal.

How do you consolidate your team in the face of approaching deadlines?
I prepare them ahead of time for special projects. Of course, I can’t always do that, so I stand next to them and we do everything together. I think bonuses and holidays are not the best motivation. Rather, it’s showing that they are not alone in what they have to do, even when they don’t understand the task in question. So again, teamwork is the magic word.

Name 5 things you do to unwind?
I listen to music. Current favourite: Arctic Monkeys - R U Mine?
I like to take long walks… Well, relaxing is not my core skill, actually. I busy myself with the world around, am constantly in exchange. I went to a yoga class once and I felt so bored that I fell asleep…. (laughs)

 

 

Yova Stambolova Yova Stambolova Data Steward

In a few words, can you describe your job at Onboard?
It’s a little complex… At first I was working as a telesales agent, then I moved to another position and got into data profiling and enrichment. Our data team grew and evolved, our tasks became more complex and seriously engaging. My latest title is data steward.

And what were your previous professional interests?
(laughs) I graduated from the musical academy with piano and classical singing, and I have a university degree in English. I did pedagogical work: taught music and English but I quickly realized that teaching was not for me, so I started looking for what I really want to do.

In search of my real passion, I found Onboard! - and that was a very fortunate discovery for me! I had a wonderful working relationship with my first supervisor and received a lot of support during the transition between the humanities and business worlds. With time, I began to understand the company better - as people and managers, and their approach to teamwork - I received a lot of understanding and that in return made me want to give more… so my energy is focused on giving back.

What do you value at Onboard?
The understanding and the human touch on all levels - management and colleagues alike, and that has always motivated me to continue. The company is very open-minded, we have people from all walks of life there - which is unconventional and very stimulating.

Describe your first working day at the company?
Oh, yes… that is a memory of time without stress. It was a day free of pressure to adapt. Our team leader played a crucial role. We were 5 new comers and we felt very welcome.
This feeling of support remained until today. Of course, I have faced challenges - definitely when I changed positions... But I think it’s not important how many difficulties you have, it’s important who is next to you in those moments to help you.

What keeps you going in hard times?
In my job, as a data steward, the patience of the data team leader. He has invested a lot in me. When you see a person wants to help you, you naturally do your best.

What is DATA for you?
Data is the key to everything. We - as a collection of DNA, are small parts of everything. If you know how to deal with DATA, you can direct your life better on all levels.

Your work is demanding. How do you unwind?
In the moment I finish my work, I try to turn off my laptop - it’s difficult, but it’s not helping my productivity neither in my job nor in my family as a wife and mother. I try to put the limits. That sets my mind in a different mode. And then, I spend time with my family… We go to the mountains, we travel a lot…

Milena Evtimova Milena Evtimova Business Analyst

What began as an auditor try-out, evolved into a genuine learning experience and lasting collaboration with Onboard for Milena Evtimova, who has travelled extensively for our Intel, Microsoft and Alcatel Lucent projects. In her senior role as business analyst and quality assurance specialist, Milena’s main focus is on impact via process improvement.

Milena, one of your tasks is to improve the workflow, which means you have to communicate about difficulties and offer solutions. How do you approach challenges?
Unfortunately and  fortunately, I am quite direct. I try to be clear, concrete and professional. Our team has established great interpersonal rapport. In the long run, we look after the team and client interests with honesty, respect and flexibility.

How did your auditor experience contribute to your current role?
My auditor experience has proven extremely useful. The core of an auditor’s role is paying attention to detail, keeping an objective and analytic perspective on the situation, evaluating behavior and performance against a set of pre-established criteria, and communicating in an open, transparent, and fact-based fashion maintaining a good rapport with all the involved stakeholders. Those skills and  qualities  I developed and polished with the audits to a great degree overlap with the skills necessary to do a good job as a business analyst and quality assurance specialist. The auditor experience helps me to distinguish the relevant pieces of information when sifting  through vast volumes of data, define reports and KPIs that are useful for all stakeholders, identify potential issues, digging to establish the causes, and developing and proposing an agreed  upon action plan whenever appropriate.

When it comes to demand generation, what are the biggest challenges and opportunities the industry is facing?
Overall, there are a number of factors that make it a must to excel in order to continually deliver top lead generation.

On one hand, the developed markets – traditionally the source of most of the demand – have in some cases slowed down, stalled in other cases, or outright contracted. That has made competition for the ever scarcer demand even fiercer. An important consequence of that demand contraction has been that a great many small and medium sized companies have actively internationalized their sales.

On the other hand, in many industries the emerging markets have started producing companies that have started to compete successfully with the established market leaders on international scale. That puts even greater pressure on our traditional clients – both at their home markets and in the emerging markets.

The above described situation is both a huge challenge and a unique opportunity. Competition has turned truly global and clients need a lead generation service that allows them to effectively reach a multitude of markets in a timely and cost-efficient fashion. That is a huge opportunity for demand generation companies who are capable of mobilizing diverse, multi-lingual and multi-cultural teams with supreme cohesion and result driven DNA.

What is the future of B2B demand generation in your view?
Following on my answer to the previous question, I think that the B2B demand generation has a bright future for the companies which excel in promoting diversity, training, global reach and have a fierce focus on delivering measurable, tangible and consistent results to the clients. Business intelligence and KPIs will keep on rising in importance and will become a core competence of the successful companies in the industry.

Can you describe your relationship with Onboard in five words?
Professional and personal realization within an extraordinary team.

What made you shift focus from tourism to marketing analysis?
My first undergraduate and graduate degree is in International Tourism (I have also a bachelor degree in Finance and a Master degree Business Creation, Strategy, and Management) as it offered an excellent opportunity to launch a career in a diverse and international setting. However, I have always been interested in marketing and process analysis as well as working towards the continual improvement of teams’ performance.

How do you check out from a work day, i.e. when does the analytic process stop?
I switch to “children mode” although the analyst in me is always “on” in the background.